Payment Policy

Order your merchandise in one of three ways:

  • Log onto www.tarnishedimages.com, our highly secure web-site.
  • Mail the order to Tarnished Images, Inc., 129 Vienna Avenue, Niles  OH 44446.
  • Fax the order to 330-544-2991. (*Note: Faxed orders will
    require payment before shipment will occur.)

Tarnished Images, Inc. accepts VISA, Master Card, Discover Card and American Express. We also accept checks and money orders. Checks and money orders can be sent to Tarnished Images, Inc., 129 Vienna Avenue, Niles  OH 44446.. If paying with check or money order, your order will not be shipped until payment has been received and has cleared.
We welcome orders from outside of the continental United States, provided the payment is in the form of U.S. charge or currency.


Shipping Policy

Most orders are shipped UPS ground from our Niles, OH warehouse. Orders to Alaska or Hawaii require 2nd Air UPS Service and may have additional limitations due to local restrictions.

If the item is in stock (unmatted), it will be shipped immediately.We try to indicate when products are not in stock, but occasionally stock may be depleted before your order can be processed. In this event, we will try to inform you of the back order status, estimate the shipping date and give you the chance to rescind your order.
Matted orders will ship within two weeks, while framed orders may take up to four weeks during our busy summer season.

To help protect the environment, we do not offer product catalogs.

Any damaged shipment must be reported immediately to our customer service department at 330-544-5992. (Claims 30 days after delivery can not be processed.)

Tarnished Images, Inc. will work with you to correct the problem. Also, any problems with shipping be it damage or delivery failure, must be reported immediately in order to put a claim in with the shipping company.


Privacy Policy

When you shop on-line at www.tarnishedimages.com, you are shopping on a highly secure site. Tarnished Images, Inc. is "anti-spam" and will not use unethical promotional methods. We use "SSL" servers for our e-commerce to ensure the most secure way to shop.

Your credit card number is only sent via secure encrypted connections, and we do not store customer data where it can be accessed via the Internet. Also, your customer data is considered private and will not be sold or shared with any outside interests.


Returns Policy

Tarnished Images, Inc. will grant full refunds (excluding shipping and handling) for products returned within 30 days after the purchase date. The product must be unopened and in perfect condition. You (the consumer) are responsible for return shipping and handling costs.
 
Custom framed orders (i.e. originals & specialty framed orders) cannot be returned.

Ruth Thompson's Tarnished Images